Privacy Policy

This Privacy Policy describes how Set Appliance ("Company", "we", "us", or "our") collects, uses, discloses, and protects your information when you use our website, submit service requests, or communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide and information automatically collected through your use of our website.

Personal Information

  • Full name
  • Phone number
  • Email address
  • Service address
  • Apartment/unit details
  • Appliance type, brand, model
  • Issue descriptions
  • Photos or attachments

Automatically Collected Information

  • IP address
  • Browser type
  • Device identifiers
  • Operating system
  • Pages visited and usage data
  • Cookies and tracking technologies

2. How We Use Your Information

  • Schedule and manage appointments
  • Provide appliance repair services
  • Communicate appointment updates and reminders
  • Send service-related SMS and emails
  • Process payments and invoices
  • Improve website and customer experience
  • Prevent fraud and misuse
  • Maintain business records

3. SMS Communications (Important)

By providing your phone number through our website or communication channels, you expressly consent to receive SMS messages from Set Appliance.

These messages may include:

  • Appointment confirmations
  • Appointment reminders
  • Technician arrival updates
  • Service status updates
  • Customer support messages

Message and data rates may apply. Message frequency may vary.

You may opt out at any time by replying STOP. Reply HELP for assistance.

Consent is not a condition of purchase for non-marketing service communications.

4. Third-Party Services

We may use third-party providers including:

  • Twilio (SMS and voice communication)
  • EmailJS or email providers
  • Google Analytics
  • Hosting providers
  • CRM and dispatch systems

These providers may process data on our behalf but are not permitted to sell your data.

5. Data Retention

We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

6. Data Security

We implement reasonable technical and organizational safeguards. However, no system is 100% secure.

7. Your Rights

You may request access, correction, or deletion of your personal data by contacting us.

8. Call Recording

Phone calls may be recorded for quality assurance, training, and service improvement purposes.

9. Children’s Privacy

Our services are not intended for individuals under 13. We do not knowingly collect data from children.

10. Contact

For privacy-related inquiries, contact us via our website.